KNOWLEDGE MANAGEMENT APPLIED TO PROCESS MANAGEMENT: IDENTIFICATION OF THE FUNCTIONALITIES REQUIRED FOR SOLUTIONS IN THE BUSINESS PROCESS MANAGEMENT SYSTEM (BPMS)
نویسندگان
چکیده
منابع مشابه
“investigating the relationship between knowledge management and customer satisfaction considering to the e-services”
چکیده : این مطالعه تاثیر مدیریت دانش بر رضایتمندی مشتریان با توجه به خدمات الکترونیک در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان را مورد بررسی قرار می دهد. جامعه آماری این تحقیق مدیران، سرپرستان و کارشناسان مشغول به کار در سازمان حمل و نقل و پایانه های استان سیستان و بلوچستان بوده که مجموعا 94 نفر می باشند. برای تعیین حداقل نمونه از جدول مورگان استفاده شده است. که با توجه به جدول ...
understanding strategic success factors for implementing knowledge management in business process management through the analytic hierarchy process (ahp)
today, with ever increasing use of knowledge as a critical resource one of the most important matter that all the organization face is the issue of knowledge management . due to a various efforts for introducing the business process concept to knowledge management (km) or the knowledge concept to business process management (bpm) in order to combine the advantages of the two paradigms, certain ...
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ژورنال
عنوان ژورنال: Review of Administration and Innovation - RAI
سال: 2006
ISSN: 1809-2039
DOI: 10.5585/rai.v2i2.37